Twenty-five years ago, when you wanted to ask your co-worker a question, you popped your head into their office or cubicle. Today, modern technology has facilitated business communication in such a way that employees no longer need to leave their desks, but instead opt to communicate through various tech tools including IM, or Instant Messaging. Let’s take a look at how these tools are changing the way businesses communicate.
Recent studies have shown that people under 35 years old prefer instant messaging over email. Instant messaging is hardly a new concept. In fact, it was a feature that most people familiarized themselves with during their first foray into digital space (think AOL). What is a fairly new idea, however, is introducing IMs to the corporate communications landscape. In other words, “instant messaging for business.”